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VODAFONEZIGGOSenior Solution Architect · Team of 3
1.34M customers.
34 teams.
One transformation.
Replacing an end-of-life rating model with a new real-time rating platform.
ResultA coordinated path towards real-time rating for 1.34 million customers across 34 teams.
1.34Mcustomers
34teams
01transformation
TRANSFORMATION / FLOW
CUSTOMERS
EXISTING RATING
34 TEAMS
MIGRATION
REAL-TIME RATING
01THE CHALLENGE
The complexity was never in one system.
The transformation replaces an end-of-life rating model with a new real-time rating platform. The change touches 1,344,000 hollandsnieuwe and Vodafone prepaid customers and crosses 34 teams.
REMVOO's role sits across the transformation: overarching Solution Architecture, cross-team alignment, architectural decisions, dependencies, migration strategy, readiness, cutover, communication and escalation.
The migration has to preserve the customer experience while every participating team moves in the same direction.
02THE REALITY
“The migration had to work around the business. The business could not work around the migration.”
03THE TRANSFORMATION